Moving, selling a property or ending a rental? Iowa Regional Utilities Association (IRUA) makes it simple to stop service or close your account. The most important step is letting us know before the change happens, so we can record an accurate final meter reading and send a correct final bill. Here’s what you need to know.

Let Us Know Before You Go

Please contact IRUA before any property sale or rental change. Reaching out ahead of time helps us:

• Record an accurate final meter reading
• Prepare a correct final bill
• Transfer billing smoothly to the next owner or tenant
• Keep your account records clear and up to date

There’s no need to wait until moving day. As soon as you know your closing or move-out date, reach out and we’ll take it from there.

Three Easy Ways to Stop Service

• Online: Complete the Stop Service Form whenever it’s convenient for you.
• By phone: Call 641-792-7011 or toll free at 800-400-6066, Monday through Friday, 7:30 AM to 4:00 PM.
• By email: Send the details of your move to info@irua.net. We answer email within about one business day.

Whichever way you choose, include your account number if you have it, the property address and your closing or move-out date. That helps us find your account quickly.

Your Situation, Step by Step

Selling a Property

If you’re selling a home or land served by IRUA, contact us by phone or email to let us know about the sale. This lets us transfer billing to the new owner. The buyer completes their own application to start service, which they can find on our Start Service page.

Moving Out of a Rental

Renters should contact IRUA before moving out so we can record a final reading for your time at the property. Because the property owner is the member on the account, it’s also a good idea to share your move-out date with your landlord.

Landlords Between Tenants

When a tenant moves out, let us know about the rental change before it happens. A few things to keep in mind:

• Landlords sign a new Landlord/Tenant Billing Agreement at each transfer, including when a new tenant moves in or the property changes ownership.
• As the member, the property owner is responsible for any unpaid balance a tenant leaves on the account.
• A monthly minimum charge applies to every meter in service, even in a month with no usage.

Your Moving Checklist

Moving brings a long to-do list. Here’s a quick checklist to make the water part easy:

1. Pick your date. Know your closing or move-out date before you reach out.
2. Contact IRUA early. Use the online form, call or email us before the change happens.
3. Share where to reach you. Let us know the best phone number, email and mailing address for your final bill.
4. Mention autopay or paperless statements. If you use either one, tell us so our team can talk through your final payment with you.
5. Pass the word along. Sellers can point buyers to our Start Service page, and renters can let their landlord know their move-out date.
6. Pay your final bill. Choose whichever payment method works best for you.

Staying in IRUA’s Service Area?

If your next home is also served by IRUA, we’d love to keep serving you. Stop service at your current address, then start service at your new one. IRUA serves all or portions of 18 Iowa counties, so check our Service Areas page to see whether your new address is included. If you’re not sure, our team can help you find out.

Your Final Bill

Once we record your final reading, IRUA prepares your final bill. You can pay it in any of these ways:

• Online through the customer portal
• By phone with a debit or credit card at 641-321-3646
• By check or money order mailed to 1351 Iowa Speedway Drive, Newton, IA 50208
• In person at our Newton office, or in the drop box in our office circle drive
• Through your bank’s bill-pay service

Card payments online or by phone, e-checks and portal Quick Pay payments include a convenience fee of $1.75 or 2.5% of the total payment amount.

If you’re enrolled in autopay or receive paperless statements, mention it when you contact us. Our team will confirm how your final payment will be handled and where your final bill should go.

Only Need the Water Off for a While?

If you’re keeping a property but leaving it empty for a season, you may not need to close your account. IRUA offers a seasonal shutoff instead:

• A technician turns the water off, and later back on, at the meter pit.
• Please give us at least 48 hours’ notice.
• A $35.00 fee applies.
• Seasonal shutoffs are scheduled by phone, so call 641-792-7011 to set one up.
• Monthly minimum charges still apply while the water is off.

Common Questions

How much notice should I give?

Please contact us as soon as you know your move-out or closing date, and before the change happens. Our team will confirm the timing of your final reading when you reach out.

Can I stop service by email?

Yes. Moves can be reported by email at info@irua.net. Include your account number and the property address so we can find your account quickly. Email shouldn’t be used for emergencies, so please call for anything urgent.

Is there a cost to close my account?

Our team will let you know about any final charges when you contact us. Your final bill is based on your final meter reading, and we’re happy to explain anything on it.

I’m buying a home. Does the seller’s notice start my service?

Not on its own. The buyer completes an application to start service and also lets us know about the purchase by phone or email so billing transfers correctly. Our Start Service page walks through each step.

What’s the difference between a seasonal shutoff and stopping service?

A seasonal shutoff turns the water off at the meter pit while your account stays open, and monthly minimum charges continue. Stopping service closes your account with a final reading and a final bill. Not sure which is right for you? Give us a call and we’ll help you decide.

Ready to close your account or plan a move? Complete the Stop Service Form or call us at 641-792-7011 (toll free 800-400-6066), Monday through Friday, 7:30 AM to 4:00 PM. For other account tools, visit Manage My Service. Thank you for being part of the IRUA community.