Welcome to your account home base. Iowa Regional Utilities Association (IRUA) is a member-owned water utility serving rural homes, farms and communities across all or portions of 18 Iowa counties. Whether you’re moving in, moving out, setting up autopay or paying this month’s bill, you’ll find the tools and answers you need right here. We’re here to help, and we’ve kept every step as simple as we can.

Everything You Need in One Place

Choose the task that fits what you’re doing today:

• Start Service: Buying a home, renting or building on new property? Learn how to set up water service and what to have ready.
• Stop Service: Selling, moving or ending a rental? Let us know ahead of time so your final reading and final bill are accurate.
• Enroll in Autopay: Pay automatically from your checking account with no fee, or set up recurring card payments.
• Make a Payment: Pay online any time through our customer portal.
• Forms & Documents: Find service applications, the AutoPay Enrollment form and other paperwork.

Your Online Customer Portal

The IRUA customer portal at irua.epayub.com is the fastest way to handle most account tasks, day or night. Once you register, you can:

• Make a one-time payment or set up recurring payments
• Save your payment information for next time
• View your billing and usage history
• Sign up for paperless statements
• Opt in to text notifications
• Enroll in autopay
• Link multiple properties

Registering for the First Time

Setting up your portal account is easy. You’ll need two things:

• Your 5-digit account number. If your bill shows only 4 digits, add a 0 to the beginning.
• The phone number on your account.

If anything gives you trouble while registering, give our office a call and we’ll walk you through it.

Ways to Pay Your Bill

IRUA offers several ways to pay, so you can choose what works best for you:

1. Online: Pay through the customer portal by bank account or card. Make a one-time payment, set up recurring or draft payments, or use Quick Pay.
2. By phone: Pay with a debit or credit card by calling 641-321-3646.
3. By mail: Send a check or money order to 1351 Iowa Speedway Drive, Newton, IA 50208. Please don’t send cash by mail.
4. Drop box: Use the drop box in our office circle drive. Write your account number on your payment or include your bill stub.
5. In person: Visit our Newton office to pay by card, check or money order.
6. Your bank’s bill pay: Send payments through your bank’s bill-pay service.
7. Autopay: Have payments withdrawn automatically through ACH. Learn how to enroll.

A Note About Convenience Fees

Card payments made online or by phone, e-check payments and portal Quick Pay payments include a convenience fee of $1.75 or 2.5% of the total payment amount. E-checks are accepted only through the portal. Autopay from your checking account has no fee.

Understanding Your Bill

Here’s what you need to know about how billing works:

• Cycle billing. Your bill is due on the first, second, third or fourth Friday of the month, depending on your property’s billing cycle. Each statement shows your due date and cycle number.
• Remote meter reading. Meters are read remotely by radio each month.
• Per-gallon billing. Your usage is billed per gallon.
• Monthly minimum charge. A monthly minimum charge applies to every meter in service, even in a month with no usage.
• Paperless statements. E-statements reach you sooner than paper bills. Sign up in the portal, or email info@irua.net with your account number from the email address that should receive them.

Have a question about a specific charge? Our FAQs cover many common billing topics, and our team is glad to walk through your statement with you.

Stay Informed About Your Service

We want you to feel informed and prepared. IRUA keeps members updated in a few ways:

• Automatic outage alerts. Every customer is enrolled automatically using the contact information on their Membership Agreement. Alerts arrive by automated phone call, and by email if we have one on file.
• Text notifications. Opt in through the customer portal.
• Leak alerts. If your meter shows water flowing continuously, we’ll send an automated notice so you can check your property. Water lines past the meter pit belong to the property owner, so repairs on that side are the owner’s to arrange.
• Save our number. Add 641-321-3646 to your contacts. Automated calls may come from that number, from 641-792-7011 or from a 1-800 number.

Keeping your phone number and email current helps make sure alerts reach you. You’ll also find service updates on our News & Alerts page.

Planning a Move or a Season Away?

Life changes, and your water service can change with it. If you’re selling a property or moving out of a rental, contact us before the change so we can record an accurate final reading and final bill. Our Stop Service page explains each step.

If you’re keeping a property but won’t be using it for a while, ask about a seasonal shutoff. A technician turns the water off and back on at the meter pit. It needs 48 hours’ notice, carries a $35.00 fee and is scheduled by phone. Monthly minimum charges still apply.

Part of a Member-Owned Utility

IRUA is a private, not-for-profit, member-owned association. Your service agreement includes a membership, and that membership makes you a part-owner. IRUA provides water to its members at cost, across a system of more than 16,000 connections and about 4,770 miles of pipe. Rates are set by a nine-member Board of Directors with the concurrence of our lenders, USDA-Rural Development and CoBank. Learn more about who we are.

Common Questions

Do I have to use autopay?

Accounts opened after August 1, 2024 are required to use automatic payments, either an ACH withdrawal or a recurring card payment. If your account opened before then, autopay is still a convenient way to stay on track. See your autopay options.

When is my bill due?

Your due date depends on your billing cycle and falls on the first, second, third or fourth Friday of the month. Check your statement for your due date and cycle number, or log in to the portal to view your billing history.

Can I manage more than one property?

Yes. The customer portal lets you link multiple properties, so you can keep track of each one from your portal account.

Is there a fee to pay by card?

Card payments online or by phone include a convenience fee of $1.75 or 2.5% of the total payment amount. Checks and money orders sent by mail or left in our drop box, and autopay from your checking account, don’t carry that fee.

What if I need help after hours?

IRUA provides service 24 hours a day, seven days a week. When you call outside office hours, our answering service will take your call. Please have your account name, account number, property address and phone number ready.

Have a question about your account? We’re here to help. Call us at 641-792-7011 or toll free at 800-400-6066, Monday through Friday, 7:30 AM to 4:00 PM, or email info@irua.net. You can also contact us online or log in to the customer portal to manage your account any time.