Iowa Regional Utilities Association (IRUA) wants every member to have the information they need, right when they need it. This Resources hub brings together the forms, reports, and answers members ask for most, all in one place. Whether you’re moving into a new home, setting up autopay, or learning more about the water that reaches your tap, here’s where to start.
IRUA’s resources are grouped into four simple areas. Choose the one that fits what you’re looking for:
Most service requests begin with a simple form, and many can be completed online. The Forms & Documents page explains each one and lists the documents you may need. Common forms include:
Some forms use electronic signatures. If you receive a verification email after signing, be sure to confirm it. Your form isn’t submitted until you do.
Each year, IRUA publishes reports about the drinking water it delivers. These reports explain where your water comes from and share information about the past year. Each one covers the previous calendar year, so the reports published in 2026 cover 2025.
Because IRUA serves a large area, there is more than one report. The Water Quality Reports page explains which systems each report covers and offers simple tips for reading one. To learn more about IRUA’s water sources and how the system stays dependable, visit the Water Quality page.
IRUA is a member-owned, not-for-profit association, and members are part-owners. Sharing a clear yearly report is part of that relationship. The Annual Reports page collects the current and past editions, which cover topics like:
Want to know more about who guides IRUA? Visit the Board Leadership page.
The FAQs page is the fastest way to find answers to everyday questions. It covers topics such as:
Many everyday tasks don’t need a form at all. IRUA’s customer portal makes it simple to:
To register, you’ll need your 5-digit account number and the phone number on your account. If your bill shows a 4-digit account number, add a 0 to the front. For step-by-step help, visit Manage My Service.
IRUA offers several ways to pay, so you can choose what works best for you:
Card payments made by phone or online, e-checks, and portal Quick Pay carry a fee of $1.75 or 2.5% of the total payment amount. E-checks are accepted only through the portal.
A few simple facts can make your monthly statement easier to understand:
Sometimes it’s easier to talk with a person. Here’s how to reach IRUA:
IRUA provides service 24 hours a day, seven days a week. Calls outside office hours are answered by IRUA’s answering service.
It depends on whether you own or rent the property and what you’d like to do. The Forms & Documents page walks you through each option. If you’re still unsure, call 641-792-7011 and we’ll help you choose.
Sign up in the customer portal, or email info@irua.net with your account number from the email address that should receive your statements. E-statements arrive 5 days sooner than paper statements.
Please share the account name, account number, property address, and a phone number where you can be reached. That helps IRUA’s answering service get your message to the right person.
IRUA’s automated calls may come from a 1-800 number, 641-321-3646, or 641-792-7011. Saving 641-321-3646 in your contacts makes these calls easy to recognize.
Visit the News & Alerts page for current notices. IRUA also sends automatic alerts by phone call, and by email if one is on file, so keep your contact details up to date.
Can’t find what you’re looking for? Call IRUA at 641-792-7011 or toll free at 800-400-6066, Monday through Friday from 7:30 AM to 4:00 PM, or reach out through the Contact Us page. Your service is our priority, and we’re always happy to point you in the right direction.
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