Forms & Documents | Iowa Regional Utilities Association

Iowa Regional Utilities Association (IRUA) makes it simple to start, change, or manage your water service. Most requests begin with a short form, and many can be completed online. Here’s an overview of the forms members use most, who needs each one, and how to submit them so your request is handled quickly. The full list of forms and documents appears below.

Which Form Do I Need?

Use this quick guide to find the right starting point:

I’m buying or moving into a home that’s already connected: Apply for Service (existing connection).
I’m renting a home on IRUA’s system: Application for Service, Renters.
I’m a landlord and my tenant will be billed: Landlord/Tenant Billing Agreement.
I’m moving out, selling, or ending a rental: Stop Service form.
I’d like automatic payments: AutoPay Enrollment.
I’m building where there’s no water line yet: Call the New Services department for a quote.
I represent a fire department: Emergency Water Usage Form.

Forms for Starting or Transferring Service

The form you need depends on whether you own or rent the property and whether the property is already connected to IRUA’s system.

Apply for Service (existing connection): For property owners moving into a home or building that’s already connected. After you submit the form, please also notify IRUA of the sale or purchase by phone or email so billing can be transferred.
Application for Service, Renters: A short questionnaire for renters. Once it’s complete, let IRUA know about your move-in by phone or email.
Landlord/Tenant Billing Agreement: Required for every account where a tenant is billed. Landlords sign a new agreement at each transfer, including when ownership changes.

Only property owners can be IRUA members, and membership makes you a part-owner of the Association. When a tenant is billed, the property owner remains responsible for the account, including any unpaid renter bills. Keeping the Landlord/Tenant Billing Agreement current helps everyone stay on the same page.

Ready to begin? Use the Start or Transfer Service form, or visit Start Service for a step-by-step overview.

Forms for Stopping Service or Moving

Moving out, selling a property, or ending a rental? Please contact IRUA before the change happens. Advance notice helps make sure your final meter reading and final bill are accurate.

Online: Complete the Stop Service form.
By email: Moves can be reported to info@irua.net.
By phone: Call the office at 641-792-7011.

Seasonal service: If you only need water turned off and back on for part of the year, a technician can do that at the meter pit. Schedule by phone at least 48 hours ahead. A $35.00 fee applies, and the monthly minimum charge continues while water is off.

For more details, visit Stop Service.

Autopay and Payment Forms

No-fee autopay from a checking account is one of the easiest ways to stay current. You can enroll in whichever way is most convenient:

Sign up in the customer portal
Complete the AutoPay Enrollment form electronically
Print the form and return it by email to info@irua.net or by mail to 1351 Iowa Speedway Drive, Newton, IA 50208

Here’s what to expect once you’re enrolled:

Your payment comes out on the due date, or the next business day.
Forms submitted fewer than 5 business days before your due date take effect the following cycle. For that month, please make your payment as usual.
An existing balance isn’t withdrawn until the next calendar month’s cycle. Paying it directly helps you avoid late fees.
If your balance is $0, no withdrawal is made.

New customers who joined after August 1, 2024 enroll in either automatic bank withdrawal (ACH) or recurring card payments. Learn more on the Enroll in Autopay page.

Other Forms and Requests

New connections: If a property has no existing water line, contact IRUA’s New Services department at 800-400-6066 for a quote. An application, a connection fee, and a permanent easement are required, and each residence needs its own meter. Short-side and long-side installations typically take 3 to 6 weeks, and line extensions typically take 10 to 15 weeks.
Emergency Water Usage Form: For use by fire departments. IRUA can also share soft hose fill station locations with fire departments.
Paperless statements: Sign up in the customer portal, or email info@irua.net with your account number from the email address that should receive your statements.

Some Tasks Don’t Need a Form

Many everyday account tasks can be handled in IRUA’s customer portal, with no paperwork at all. In the portal, you can save payment information, view billing and usage history, sign up for paperless statements and text notifications, enroll in autopay, and link multiple properties.

To register, you’ll need your 5-digit account number and the phone number on your account. If your bill shows a 4-digit account number, add a 0 to the front. For more ways to handle your account, visit Manage My Service.

How to Submit Your Form

Submitting a form is simple. Follow these steps to make sure IRUA receives it:

Choose the right form. Check whether you’re an owner or a renter and whether the property is already connected.
Gather your information. Have your property address handy, along with your account number if you already have one.
Complete and sign. Fill out every section, then sign. Many IRUA forms use electronic signatures, so there’s nothing to print or mail.
Confirm your email. If you receive a verification email after signing, open it and confirm. Your form isn’t submitted until you do.
Follow up if needed. For a sale, purchase, or move-in, remember to also notify IRUA by phone or email.

Common Questions

Do I need to own the property to start service?

No. Renters can apply using the Application for Service, Renters. Only property owners can be members, so the owner also signs a Landlord/Tenant Billing Agreement for any account where a tenant is billed.

I signed my form. Why hasn’t IRUA received it?

Check your inbox for a verification email. Forms that use electronic signatures aren’t submitted until you confirm that email. If you can’t find it, call 641-792-7011 and we’ll help.

Why didn’t my first autopay payment come out?

If your form was submitted fewer than 5 business days before your due date, autopay begins with the following cycle. Please pay that month’s bill directly.

Can I report a move by email?

Yes. You can email info@irua.net to let IRUA know about a move. Please reach out before the change happens so your final reading and bill are accurate.

Is there a fee to use autopay?

Autopay from a checking account has no fee. Card payments made by phone or online, e-checks, and portal Quick Pay carry a fee of $1.75 or 2.5% of the total payment amount.