Use this form to start or transfer water service with Iowa Regional Utilities Association (IRUA) at a property that already has a water connection. It only takes a few minutes, and our team will take it from there.

Who Should Use This Form

• Homeowners buying or moving into a property already served by IRUA
• Renters moving into a home served by IRUA
• Property owners transferring service after a sale or ownership change

Building on land without a water line? Call our New Services department at 800-400-6066 for a quote on a new connection instead.

What to Have Ready

• The service address
• Your name, phone number and email address
• Your closing or move-in date
• For renters, your landlord’s name and contact information
• For owners, whether a tenant will be billed for water

IRUA uses your contact information to send automatic outage alerts, so please share a phone number and email you check often.

What Happens Next

Our team will review your submission and reach out if we need anything else, including any deposit or fee that applies. Please also let us know about your purchase or move-in by phone or email so billing transfers correctly. If you’re renting, your landlord will sign a Landlord/Tenant Billing Agreement.

Accounts opened after August 1, 2024 are required to use autopay. See your autopay options. Once your account is active, register for the customer portal with your 5-digit account number and the phone number on your account to view bills, track usage and opt in to text notifications.

Prefer to talk it through? Call 641-792-7011 or toll free 800-400-6066, Monday through Friday, 7:30 AM to 4:00 PM. For step-by-step details, visit our Start Service page.